As a bookie, you need to be accessible to your players. If they have questions on deposits, odds, esports betting in a sportsbook, and other concerns, they should have at least a couple of ways to get in touch with you. Of course, you also need to be able to reply to them as soon as possible. Keeping your customers happy gets them to stay in your sportsbook.
When you learn how to be a bookie, you will also learn about the various ways you can do this, and the easiest is through a good bookie software. Some software have a feature where you can message your players, and they can message you as well. Your pay per head software provider will also have a separate line for 24/7 customer service for technical problems.
Customer Support and Satisfaction
Of course, you cannot expect to be able to reply to them 24/7. Unless you can find someone who knows about your operations well enough to take turns with you. If you look at bookie pay per head reviews, you can find some providears that can organize all inquiries for you. In addition, you can also create social media accounts like facebook, twitter, or messaging apps like whatsapp.
The best way to ensure that you are not letting your customers down, is to give them specific hours. Set a specific span of time where you are available to answer. If you are not available, give them a timeframe of when you can get back to them. Make sure that your players feel that they are special, and their concerns are valid. Also set a realistic turnaround time for solving problems. Do not promise to solve it in an hour, just say 24-28 hours or more. Its better to be early in giving out resolutions for problems than delaying their payouts and the like.
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